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First 100 Relocation Agent Specialists Complete Online Training Programme

Wednesday 30 July 2014

Relocation Agent Network has announced that the first 100 individuals have completed its new online training programme called, The Importance of Service. Those employees who complete the programme (all of which work for a Network estate agent member), each become an accredited Relocation Agent Specialist by Relocation Agent Network.

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service. This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to specific relocating customers.

What is a Relocation Agent Specialist?
A national network of independent estate agents, Relocation Agent Network introduced the training programme to ensure each of their member estate agents provides the very highest customer service to individuals relocating around the UK. By working with fellow members, Relocation Agent Network members provide an exclusive relocation referral service to buyers and sellers. To have an accredited Relocation Agent Specialist in a member office, makes this process even smoother, as they guide customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them.

Relocation Agent Network’s Managing Director, Richard Tucker said, “I am delighted to see our first 100 individuals complete the Network’s Importance of Service training. Having been invited to join our Network, members have proved themselves to be their area’s ‘Local Expert’ and a leader in customer service. So with the addition of an in-house Relocation Agent Specialist, they go one step further to provide relocating buyers and sellers with the very best customer service possible. Congratulations to all 100 of our Relocation Agent Specialists!”

ENDS

Contact: For further information, please contact Louise Rachael, Cartus, 01793 756045 or Louise.Rachael@Cartus.com.

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